Why VUX Consulting?
Every connection between your business and your customers revolves around one thing: language. Every touchpoint is a conversation.
We are experts in crafting conversations that scale and designing systems that transform experiences.
We feel your pain
Today, it’s likely that the three main parties in your businesses are losing…
Customers lose because of needlessly long interaction durations, higher wait times and unresolved issues, causing unnecessary frustration. This loses prospects, produces churn and affects loyalty.
Staff lose because they face high cognitive loads and low satisfaction, which produces high staff turnover, resulting in constant recruitment and training cycles and poor customer experience.
The business loses time, money, and trust all round. Inefficiencies drive up costs, while poor customer experiences impact the three areas that matter most: acquisition, churn, and loyalty.
Solving these problems is what we do.
What we do
We are experts in language and service design.
For decades, our people have been designing and building artificial intelligence-based systems that understand language and can have conversations with customers. Conversations that get results, and help businesses manage demand, operate efficiently and scale.
Some call these systems bots. Some call them chat bots. Others call them voice bots, AI agents, conversational user interfaces, virtual assistants. We call them digital workers.
Digital workers are your AI-enabled teammates that:
- Work 24 hours a day, 7 days a week
- Handle a scalable number of conversations at the same time
- Drive measurable business impact, from revenue to service
- Have consistent and reliable conversations every single time
- Never call in sick or book a holiday
- Cost as little as pennies (or cents) to complete tasks
Challenges we solve
01
Scaling conversations
Conversations are the lifeblood of acquisition and loyalty. Our solutions offer unlimited, consistent, and scalable conversations without hiring more staff.
02
Conversation
insights
We help you unlock the power of conversation data and make smarter, data-driven decisions that improve customer and business outcomes.
03
Automating processes
We streamline key processes, improving customer outcomes and empowering your people to focus on what matters most: the customer.
How we transform your business
Customer-centric experiences
Some of our digital workers achieve better customer satisfaction than their human colleagues. Some of them have generated millions of pounds worth of revenue for our clients. And some of them have won multiple awards for innovation.
Empowered colleagues
By removing ‘busy work’, we reduce cognitive load and low-value tasks for your staff, making their work easier, faster, and more enjoyable. Plus, we enable digital workers for staff, so that they can utilise the same technologies to improve their productivity.
Efficient business operations
We will help you scale effectively while minimising recruitment and cost, driving real ROI. We do this with a service design approach, removing waste and delivering value to end users fast!
Data-driven insights
Our approach to data analysis surfaces actionable insights at scale, straight from the customer’s mouth, that let you continuously improve, adapt, evolve and transform.
Who we work with
Large enterprises with existing AI teams, providing strategic guidance and best practices to maximise results.
Medium and large companies that are starting their AI journey, delivering strategy, design, implementation, and continuous improvement to help you succeed at scale.
We enable businesses to become the best versions of themselves and give customers and staff back the most precious resource of all… Time.
Together, we’ll create the best possible version of you.
Peace,
Kane
