Of course. Check out how we helped one of the UK’s leading debt collectors boost its self service rate to 40%, all while increasing the capacity of their live agents. Download it here.

Everything we do is about value delivery and risk mitigation. We begin by conducting an analysis of your contact channels to plan the best approach to AI automation for you. Then, we decide on the use case that’ll give you the most early value and ensure its feasibility with a design sprint. We take this to a proof-of-value, where we plumb it into you business systems and conduct Alpha testing. Once we validate we can effectively meet the business case, we move to end-to-end production and go live. We also have ongoing management services to ensure continuous improvement.

We have an elite team of experts with skills ranging from business analysis, service design and change management, to user experience design and conversation design, through to data science, technical architecture, software development and product delivery. You’ll be working with the best of the best.

We have a proprietary measurement framework that measures data across Business, Journey and Interaction levels of your customer relationships. We have a suite of metrics that underpin each of these areas and every chatbot, voice assistant or AI agent we build comes with this tracking set-up as standard.

That’s like asking a cobbler if he can tie shoe laces. We’ve been covering, researching and experimenting with generative AI and large language models since 2021, and partner with a select few technology providers with the best tools in the business.

Depending on the services you require, we have pricing models to to suit. Consulting is typically priced based on time and materials, likewise for project work. Our managed services and out of the box use cases can run on a per-conversation price, depending on the use cases.

We’ve been working with conversational AI systems at scale for large enterprises for nearly two decades. This is a level of experience that you simply cannot find anywhere else. We’ve also been running an industry-leading podcast and media entity for 6 years, speaking with thousands of practitioners, business leaders and technologists from across the globe on the specifics of AI implementation in the enterprise, where it came from and where its heading. This means we have visibility into this market like no other company on earth. The relationships we have with talent, technology and industry is unparalleled. Everybody involved in the AI and CX automation space knows VUX. We’re a brand leader in this space, having being educating the industry for over half a decade. We’re not doing this because its cool. We’re doing it because we care deeply about making people’s lives easier and about the true value that conversational AI can bring to brands and the world.

We’re a services company. We have decades of experience in designing and implementing AI-powered CX solutions. This means we take a design-led approach to creating customer-centric solutions. Once we agree on the ideal customer experience that’ll meet your business goals, we then define the technology capabilities needed to deliver it. We’re entirely tech agnostic and can work with a wide variety of technology platforms and coding languages. Being agnostic means that we can truly focus on delivering the absolute best solution for your business needs.